Customer Privacy Policy

This Privacy Policy explains how Strive Fitness (“we”, “our”, or “us”) collects, uses, and protects your personal data when you use our website and online coaching services.

We are committed to ensuring that your privacy is protected in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We may collect and process the following data:

  • Personal Information: Name, email address, phone number

  • Account Information: Login details and purchase history

  • Health & Fitness Information: Including but not limited to weight, training history, goals, injuries, and relevant medical conditions

  • Payment Information: Billing details (processed securely via third-party providers such as Stripe or PayPal)

  • Technical Data: IP address, browser type, and website usage data via cookies and analytics tools

2. How We Collect Your Data

We collect data when you:

  • Register for an account

  • Purchase a training programme or coaching service

  • Complete consultation or onboarding forms

  • Subscribe to emails or marketing communications

  • Browse our website (via cookies)

3. How We Use Your Data

We use your data to:

  • Deliver personalised training programmes and coaching

  • Communicate with you regarding your account or services

  • Process payments and manage transactions

  • Improve our website, services, and user experience

  • Send marketing communications (only where you have opted in)

4. Legal Basis for Processing

We process your personal data under the following lawful bases:

  • Contract: To deliver services you have purchased

  • Consent: For marketing communications and processing sensitive health data

  • Legitimate Interests: To improve our services and user experience

  • Legal Obligation: To comply with applicable laws (e.g. financial record keeping)

5. Health Data

Due to the nature of our services, we may collect sensitive health-related data. This data is only collected with your explicit consent and is used solely to provide safe and effective coaching.

You may withdraw your consent at any time by contacting us.

6. Data Sharing

We do not sell your personal data. However, we may share your data with trusted third parties where necessary, including:

  • Payment processors (e.g. Stripe)

  • Email marketing platforms (e.g. Mailchimp)

  • Coaching or programme delivery platforms (e.g. Trainerize)

  • Website analytics providers (e.g. Google Analytics)

All third parties are required to respect the security of your data and process it in accordance with the law.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or reporting requirements.

8. Data Security

We implement appropriate technical and organisational measures to protect your data from unauthorised access, loss, or misuse.

9. Your Rights

Under UK data protection law, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Withdraw consent at any time

  • Object to processing

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

10. Cookies

Our website uses cookies to improve your browsing experience and analyse website traffic. You can control or disable cookies through your browser settings.

11. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices of those sites.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

13. Contact Us

If you have any questions about this Privacy Policy or your data, you can contact us at:

Email: hellostrivefitnesstraining@gamil.com
Business Name: Strive Fitness Training